Professional Reading
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Amanda Coleman
For most companies and communicators, dealing with a full-blown crisis is few and far-between. But there are still everyday problems, challenges and incidents to be faced, including customer complaints, campaign failure, staff comments and online criticism. Everyday Communication Strategies shows how to effectively contain these emerging situations and prevent them from destabilizing your business and damaging consumer confidence. It provides a blueprint to help you move from identification to intervention to action. The book explores how to develop appropriate messaging, work with the media and manage social media to minimize negative publicity. It also explains how to build resilience and make effective decisions under pressure.
The book contains tips, checklists and flowcharts, as well as a range of case studies and examples from organizations including KPMG, Jo Malone and General Mills. Everyday Communication Strategies is an indispensable guide to averting a crisis and preventing your business or brand from being plunged into a reputational storm.
Amanda Coleman
Strategic Reputation Management is a practical guide that equips PR and communication professionals with the tools they need to navigate the complexities of reputation management effectively. With a wealth of practical tips and strategies, readers will gain the knowledge and expertise needed to enhance or build their organization's reputation.
Using real-world examples and expert interviews, this book will look at reputation management both before, during and after a crisis. It will consider how to establish a positive reputation, to maintain it when under pressure and to turn a bad reputation around after problems have occurred. It will also include top tips, checklists and outline a new framework for reputation management.
Kjell Brataas
Bringing together the historical and the contemporary, the political and the personal, Disaster Memorials and Monuments: History, Context and Practice from around the World presents a wide-ranging understanding and exploration on memorials and monuments built in the aftermath of accidents, natural disasters and acts of violence.
Disaster management expert, Kjell Brataas, provides a compassionate voice to difficult and complex situations as well as practical advice based on lessons learned through academic research, site visits and personal experience. Brataas illustrates a wide range of monuments and memorial projects from all over the world and explains the process of their creation and the challenges that occur in memorialization processes. He further proposes strategies for dealing with trials and controversies in similar future developments.
In Promote the Dog Sitter, former FEMA responder and NATO advisor Ed Conley shares ten proven principles for acting decisively and leading dynamically throughout any disaster. Drawing upon extensive experience, Ed has an eye-of-the-storm perspective that shows up-and-coming leaders how to overcome setbacks, develop teams, respond compassionately, and serve with integrity. A book for practitioners by a practitioner, Promote the Dog Sitter is a must-read guide for those who heed the call to make a positive difference in the world’s biggest crises.
Dan Stoneking
This book is different. The soil is fresh. Each chapter shares unique content but with consistent attributes. Every chapter weaves in anecdotes, experiences and stories. Whether you consume information textually, visually, or experientially, they are all here for you. Each chapter provides a strategic overview– the 30,000-foot view. Each chapter also includes the operational and tactical perspective - the view from three feet.
Crisis Communication Strategies >>
Amanda Coleman
This is a must-have guide that covers the whole span of a crisis from preparing and laying the groundwork before it occurs, during the incident and the aftermath, including the move to recovery and beyond. It guides readers through each phase, providing details of what to consider, what should be done, tips and checklists for improved responses. This second edition of Crisis Communication Strategies provides new sections on managing long-running crises.
Crisis Communications: A Casebook Approach >>
This book presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis.
In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment.
This guide provides simple and effective strategies along with templates to help first-response agencies create a bespoke crisis communications plan. A well thought out communications plan allows you to be not only a first-responder, but a “first-reporter” as well.
This book is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you.
This timely book on risk communication can stand alone as a comprehensive text on the subject or be used with Peter M. Sandman’s video, Risk = Hazard + Outrage. It presents a practical how-to approach to managing risk communication and community relations.
Managing the Human Dimensions of Disasters >>
Kjell Brataas
Noted experts recount stories and share their knowledge of how they assisted victims following tragedies such as the Manchester Arena bombing, the 2004 Indian Ocean tsunami, terror attacks, several aircraft disasters and school shootings, the 9/11 attacks and the COVID-19 pandemic.
Crisis Communication: Case Studies and Lessons Learned from International Disasters>>
Kjell Brataas
Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe.The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event.
